Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@japaniful.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@japaniful.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Incorrect Address or Recipient Absence: If delivery fails due to an incorrect address provided by the customer or the recipient being absent, we will not be responsible for issuing a refund or resending the product free of charge.

Contacting Delivery Agents: We do not offer services to contact local delivery agents on behalf of the recipient. Customers must take responsibility for communication and arrangements with the delivery process.

Fulfillment of Tax Obligations: If delivery fails because the customer has not completed the necessary tax or other import procedures, we will not issue a refund. Our responsibility is to ensure that the goods are dispatched from our premises. The specific requirements for the import process are the customer’s responsibility to understand and comply with.

Goods Dispatched: Once the goods have been dispatched from our premises, we consider our responsibility for sending the goods fulfilled. Therefore, we do not offer refunds for delivery issues caused by any of the above reasons.

We recommend that customers ensure the delivery address provided is correct and remain contactable during the delivery period to receive the package, to avoid any unnecessary delivery issues.